Professional services require professional handling of their prospects and clients to improve efficiency, which in turn, can spur growth and revenue. CRM solutions play a vital role for providers of professional services as they help in increasing cross-selling, up-selling, client retention and discovering new clients.
However, generic CRM software is not equipped to handle industry-specific features that can give users an edge over their competitors. Staying put with conventional CRM solutions may spell losses for business as it would be nothing but a data-churning tool. CentraHub’s vertical-specific CRM solutions are equipped to handle all the unique requirements of every industry and can help businesses steal the show on any given day.
Centra CRM is a cloud-based multi-capability CRM software designed to cater to the needs of professional services. It can be customized to include industry-specific features and options, making it much more than a CRM and more of a comprehensive, all-encompassing business management tool.
Centra CRM is equipped with options that help users in managing operations across the ecosystems of client acquisition through to service delivery, billing and collections. It ensures that all leads are attended to and engaged to get maximum conversions and helps owners with trend analysis tools. Most importantly, the solution ensures that customer service requests are properly logged, evaluated and delivered through powerful SLA governance tools, boosting customer satisfaction and enhancing loyalty.
Centra HCM is a cloud-based human resources management software that enables professionals to hire the best talent and manage their staff and align them to their business goals. As a customizable HR solution, it also takes care of attendance and payroll, freeing users from manual processes of salary disbursement.
Centra HCM is a fully customizable solution that allows users to define and optimize features as per their requirements.
Administer and manage the operations of professional services businesses across the eco systems of client acquisition through to service delivery, billing and collections.
Manage leads and opportunities to acquire customers through various campaigns and determine ROIs. Ensure 100% leads and opportunities are attended to within prescribed timeframes.
Analyze repeat customer trends, behavior patterns, purchasing preferences, and cash flows to effectively manage and boost sales pipelines, and enhance customer retention .
Ensure customer service requests are properly logged, evaluated and delivered through powerful SLA governance tools to boost customer satisfaction and enhance customer loyalties .
Centra CRM is built with a wide choice of features which enables businesses to store and access information in one cohesive unit. With industry-specific capabilities, the CRM application helps professional service establishments to build lasting relationships with customers.
Centra HCM is an efficient human resource software that provides complete visibility into your global workforce and helps you keep employees engaged. It is a single platform empowered with easy-to-operate tools to manage the entire employee lifecycle, starting from recruitment to separation.