Services

With Centra CRM, effortlessly manage planned-preventive-maintenance (PPM) and reactive or breakdown maintenance with tools to create and manage contracts, schedules, requests, services and assets under strict Service Level Agreements (SLAs).

Use Centra CRM to keep track of SLA performance for service calls, manage AMC/Call-based service calls and billing and intelligently allocate service call requests to relevant service personnel. The solution also enables you to manage service request resolution and escalations.

Interact with customizable dashboards and get a holistic view of customer service with intelligent reports that provide holistic and detailed visibility of service.

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Key Features

Technicians

Technicians

Maintain lists of technicians, classify them by skillsets, track their schedules, assign tasks and monitor their deliverables and efficiencies. Technician & customer self-service apps on Android and iOS provide accessibility.

SLA management

SLA management

Define SLA policies to ensure your standards of service governing parameters such as initial response, time lapsed, hours served (or billed at discounted/contractual rates), escalation matrices and priority management.

Task Management

Task Management

Auto-create tasks from a business process or manually create, assign, track and accomplish tasks using the integrated tasks management module. Manage tasks across all modules and features within the system to ensure that nothing goes overlooked. Utilize robust governance features such as reminders and escalations to ensure your task accomplishment efficiency at a proactive level.

Appointments

Appointments

Organize, schedule, collaborate, invite and monitor appointments across all modules.